Access Training carried out its annual learner survey from September to November 2011. Learners were asked to complete a questionnaire grading us on a scale of 1 to 10 in 16 areas (with 1 = Very Poor, 5 = Satisfactory and 10 = Very Good)

85 questionnaires were completed with average scores for each area / question ranging from 8.63 to 9.67 out of 10. We were particularly pleased that scores improved from 2010 in 9 of the 16 areas with only 3 questions scoring less than 9 out of 10.

Learners were also asked to add comments on what they liked about Access. We had some wonderful feedback, including the following comments:

• Excellent experience, completing the qualification. I had a great deal of direction and learned a lot. I was made to think!'

• 'I like how friendly, considerate and helpful Access were when finding me a place of work'There when needed, treated like an adult, got through at my own speed.'The coaching and support is of an exceptional standard. Very flexible and tailored way of teaching.'

• 'enjoyed the friendly, personal care throughout the training programme'

• 'Couldn't have been treated any better'

• I liked the opportunities and the training. How fast things are (certificates).

• 'It helped me gain important qualifications, as well as having a job. All the people from Access are very helpful and friendly'