When bridal shop owner Wendy Coles received a proposal to become engaged in training designed to boost her business performance, she had no hesitation in saying "I will!"
And as the anniversary of working with Access approaches, she has no regrets about tying the knot with the training provider to improve further the customer care provided to clients at her store in Monkseaton.
Wendy is one of an increasing number of Access clients taking up Advice and Guidance NVQ training and she says: "The course is great and I'm really enjoying it. Because my whole business revolves around advising people for one of the biggest days of their lives, the training couldn't be better suited.
Stewart Shackleton and Wendy Coles
"I've been running my business for nine and a half years now but I think it's important to be open to new ideas and I'm very excited about what I've learned and receiving my NVQ Level 2 qualification later in the year.
And the training is already paying off. In a module designed to develop Wendy's presentation and delivery skills, she was set the task of using visual aids to help communicate with customers.
Opting for a presentation demonstrating the variations between high street dress sizes and the measurements used for wedding dresses, she gained top marks and now uses the presentation to train her own employees in how to guide customers to make the right size selections.
Access contacted Wendy by phone to propose the training course and she added: "I needed to make sure that time spent not working is both cost and time effective and this certainly is. The Access tutor who visits me is very professional, friendly and flexible and he understands if I need to reschedule at the last minute because of business commitments."
Skills advisor tutor for Access Training, Stewart Shackleton, said: "Wendy is one of my best students and I'm confident she'll achieve her NVQ Level 2 in Advice and Guidance. We've tailored the training programme to suit a bridal shop and to accommodate the changing requirements of a self employed business woman, both of which have worked tremendously well."
Established in 1989, Access Training has become one of the biggest training providers in the North East. Malcolm Armstrong, Managing Director of Access said: "We can tailor our training to meet a variety of business industries but bridal customer service was quite unusual. With Access, no job is too big or too small and we hope that Wendy and her business benefit from our bespoke accredited training."
Comments (1)
RE : Sue Tomlinson
I would just like to take this opportunityto thank Sue for her support and guidance during the completion of 2 NVQ Level 3 qualifications, namely Business and Administration and Customer Service.
I am thrilled for myself and I could not have done them without Sue, she is very approachable, encouraged me to think and take my time to give the relevant information in the first instance. Sue put me at ease and boosted my confidence to complete them and it made me proud to attend the presentation evening to collect my certificate as it was an evening where Sue shone for Access Training, and I would not hesitate to ask for help in the future for all my training needs.
An asset to any company, Sue was my rock!!!
Best wishes to all at Access
Viv Kenyon
Posted by Vivienne Kenyon | October 28, 2009 12:44 PM