Access Training is pleased to announce that we have recently been awarded the matrix accreditation for the quality and effective delivery of information, advice and guidance to learners.
The matrix Standard is a unique quality framework of eight elements which were assessed during one-to-one interviews with learners and staff and the examination of documentation and literature used by the company to advise learners and employers about our services.
Following the matrix assessment day, five main strengths were identified;
• Open culture with staff feeling valued and supported. Staff are included in meetings and the decision making process. Communications, both formal and informal, also contribute to the open culture.
• Learners are supported well by committed staff who, it is felt, are accessible and approachable. Contact by email, phone and company visits, support profession and achievement.
• Staff are professional and passionate in their approach, keen to deliver a learner centred approach. Ongoing training of staff supports the development of individuals and allows for continuous improvement.
• Learners and employers felt the staff to be supportive, providing choice and encouragement through the delivery of a customer led service.
• Partners were happy with the relationship they had with the company. There was a feeling that the company was willing to share good practice and respond to changes.
Matrix accreditation is for 3 years, and during this time we will be looking to continuously develop the quality of the service we provide.
