Access Training is delighted to have been awarded the Customer First quality mark for excellence in customer service. In order to achieve the award, Access Training was assessed against 32 Statements which were divided into 3 core elements - Customer Relationships, Market Awareness and People.
Putting the Customer First ® demonstrates that our organisation is committed to the needs of customers and is driven by making a positive difference to the customers we support.
Our customers will
have their needs identified and their objectives understood before services are delivered
be given access to the full range of services available - whether delivered directly by us or by another more appropriate service provider or organisation
be clear about what they can expect from any service we deliver and the timescales within that delivery
have their needs regularly reviewed
have access to customer feedback and our complaints procedure and that any feedback on services will be listened to and, where appropriate, will determine the development of future service
be dealt with by experienced and qualified people who have been trained and developed to have the necessary skills to identify and meet customers' needs
receive an impartial and objective service operating in the best interests of our customers at all times
